Frequently asked questions
Still stuck? Email contact@royalcrownelle.com and a person will reply.
Products
Are your products suitable for all skin types?
We offer dedicated collections for dry, oily and sensitive skin, as well as universal masks and treatments that work beautifully on every complexion. Take our Skin Quiz to find the perfect routine for you.
Are Royal Crownelle products cruelty-free?
Absolutely. We never test on animals, and we only partner with suppliers who share our commitment to cruelty-free practices.
What ingredients do you use?
We prioritise clinically proven, gentle actives — think hyaluronic acid, niacinamide, ceramides and botanical extracts. Every ingredient is chosen for efficacy and safety. Full INCI lists are available on each product page.
How should I store my products?
Store products in a cool, dry place away from direct sunlight. Our formulas are designed to remain stable for 12 months after opening.
Orders & Shipping
Where do you deliver?
We currently deliver to the United Kingdom (free standard shipping) and Europe (£7.95). We do not ship to the USA, Canada or the rest of the world at this time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay and PayPal.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, our fulfilment team may have already begun processing your order. Please contact us as soon as possible at contact@royalcrownelle.com.
What is your return policy?
We offer a 14-day return policy on opened and used products. However, products with packaging opened or damaged by the customer are not eligible for return. Please visit our Shipping & Returns page for full details.
Do you offer gift cards?
Digital gift cards are coming soon. Sign up for our newsletter to be the first to know when they launch.
Skincare Advice
What order should I apply my products?
As a general rule: cleanser → tonic → serum → day or night cream → SPF (morning only). Visit our Routine Steps section on the homepage for a detailed guide.
How long until I see results?
Most customers report softer, more hydrated skin within 7 days. Visible improvements in radiance and texture typically appear within 2–4 weeks of consistent use.
Can I use your products with other brands?
Yes. Our formulas are designed to layer well. However, for the best results we recommend using a complete Royal Crownelle routine so ingredients work synergistically.