Privacy policy
How we collect, use, store and share your personal data.
1. Introduction
Trustact Ltd, trading as Royal Crownelle ("we", "our", "us"), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit our website or make a purchase. Royal Crownelle is a trading name of Trustact Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Trustact Ltd is the data controller for the personal data described in this policy. You can reach us at contact@royalcrownelle.com.
2. Information We Collect
We collect information you provide directly — such as your name, email address, shipping address and payment details when placing an order. We also automatically collect device information, IP address, browser type and browsing behaviour through cookies and similar technologies.
3. How We Use Your Information
We use your information to process and fulfil orders, communicate with you about purchases and promotions, personalise your shopping experience, improve our website and products, and comply with legal obligations.
4. Data Sharing
We do not sell your personal data. We share information only with trusted service providers who help us operate our business — such as payment processors, shipping carriers and email platforms. All third parties are bound by strict data protection agreements.
5. Cookies
Our website uses essential cookies to ensure functionality and analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences through your browser settings at any time.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing and regular security audits to protect your personal information against unauthorised access, alteration or disclosure.
7. Your Rights
Under GDPR and UK data protection law, you have the right to access, correct, delete or port your personal data. You may also object to processing or withdraw consent at any time. To exercise any of these rights, please contact us at contact@royalcrownelle.com.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order data is typically retained for 6 years for tax and accounting purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please email us at contact@royalcrownelle.com.